Flex (provides flexibility on when you make rent payments)
Flex allows you to split up your rent into smaller, stress free payments throughout the month or pay on a later date for $19.99/month.
If you are a tenant who will have a significant loss of income that will impact your ability to pay rent within the next couple of months, then you will need to complete the COVID-19 Payment Plan request form (click here for form) and email us at firstname.lastname@example.org with the subject title “COVID-19 Payment Plan Request.” Please include the following information with your email:
- Resident Name(s)
- Address and Unit #
- COVID-19 Payment Plan Request Form
- Any proof you might have from your employer or doctor stating why you cannot work or have reduced hours.
Our team will then make a note of it and work with your Landlord and our Attorneys to figure out the best course of action. We understand that these will be difficult times for many people and we will do our best to be flexible and accommodating while still serving our clients and communities to the best of our ability. Please keep in mind, the properties we manage are individually owned, as such, we cannot give you one policy that will be effective for all of our tenants. As such, we will have to work with each tenant on a case by case basis.
We will aim to get back to everyone who has submitted a payment plan proposal by the 10th of the month. If you have not heard back from someone regarding approval of your payment plan proposal, please follow-up with our office by emailing email@example.com.